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FREQUENTLY ASKED QUESTIONS

Looking for more information about our pastries or a pending order? Check out our list of frequently asked questions below for some quick answers. If you still have something you’d like to know, don’t hesitate to get in touch.

  • Can I return my order?
    We custom-make all our baked goods with care, so we have a no-refund policy. Our products are fresh and tailored for you, making them non-resellable. We ensure allergen-free, high-quality standards for every order.
  • What if I'm not happy with my order?
    If you're not happy with your order, contact us at info@cclucakes.com. We're here to listen and resolve any issues within our policy. Thank you for supporting CrumbCrusher! 💖
  • How do I book an order?
    All orders must be paid in full at least 2 weeks before the delivery/pickup date. Notify us of any allergies or dietary restrictions in writing, and ensure they are noted on the invoice under additional notes.
  • What is your cancellation policy?
    Orders are subject to a non-refundable 50% cancellation fee if canceled with less than 7 days' notice. However, 25% of the cancellation fee may be credited towards a future order.
  • Are there gluten-free options available?
    Yes, we offer a variety of gluten-free baked goods to cater to your dietary preferences or restrictions.
  • Are vegan options available at CrumbCrusher Bakery?
    Absolutely! We have a delectable selection of vegan treats, crafted with care to ensure everyone can enjoy our delicious offerings.
  • What is your commitment to being nut-free?
    CrumbCrusher is dedicated to providing a nut-free environment. We prioritize the safety of our customers and ensure that all our baked goods are prepared without nuts or nut-containing ingredients.
  • Are your baked goods made from scratch?
    Absolutely! At CrumbCrusher, we take pride in our commitment to quality. All our baked goods are baked fresh in-house daily, ensuring freshness and the highest standard of taste.
  • Can I place an order online for pickup or delivery?
    Yes, you can conveniently place your order online for pickup or delivery through our website. Enjoy our delicious treats from the comfort of your home.
  • Do you provide a combination of gluten-free and vegan options?
    Yes, we understand the importance of catering to various dietary needs. Our menu includes delightful combinations of gluten-free and vegan options for those with specific preferences.
  • Do you offer sugar-free options?
    Yes, we offer a variety of sugar-free options for those who prefer treats without added sugars.
  • How often do you introduce new items to your menu?
    We love to keep things fresh and exciting! Our menu evolves regularly with seasonal and innovative items. Stay tuned for our latest creations.
  • Is CrumbCrusher a Black Woman-Owned bakery?
    Yes, we are proud to be a Black Woman-Owned bakery. CrumbCrusher stands as a beacon of representation, diversity, and celebration of cultural influences.
  • Do you cater to events and special occasions?
    Absolutely! CrumbCrusher offers catering services for events and special occasions. Contact us to discuss how we can sweeten your celebrations with our delicious treats.
Feel free to contact us if you have any more questions or if there's anything else we can assist you with!
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