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FREQUENTLY ASKED QUESTIONS
Looking for more information about our pastries or a pending order? Check out our list of frequently asked questions below for some quick answers. If you still have something you’d like to know, don’t hesitate to get in touch.
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What is CrumbCrusher’s return policy?At CrumbCrusher, all of our baked goods are custom-made and prepared with the utmost care to meet your needs. Because of this, we have a no-refund policy on all orders. Here’s why: Our products are made fresh and tailored specifically for you, which means they cannot be resold or reused. We take pride in maintaining allergen-free and high-quality standards, ensuring every order is safe and delicious.
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What if I’m unhappy with my order?If you have concerns about your order, please contact us directly at info@cclucakes.com. We’re happy to discuss your feedback and work with you to resolve any issues within the scope of our policy. Thank you for understanding and supporting CrumbCrusher! 💖
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Booking PolicyAll orders must be PAID IN FULL no less than 2 weeks prior to the date of the requested delivery/pickup. All allergies/dietary restrictions must be notified in writing, and must be reflected on the invoice under the additional notes section.
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Cancellation PolicyOrders are subject to a non-refundable 50% cancellation fee, with less than 7 day notification of cancellation. However, 25% of the cancellation fee may be credited towards a future order.
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Do you offer gluten-free options?Yes, we proudly offer a variety of gluten-free baked goods to cater to our customers with dietary preferences or restrictions.
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Are vegan options available at CrumbCrusher Bakery?Absolutely! We have a delectable selection of vegan treats, crafted with care to ensure everyone can enjoy our delicious offerings.
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What is your commitment to being nut-free?CrumbCrusher is dedicated to providing a nut-free environment. We prioritize the safety of our customers and ensure that all our baked goods are prepared without nuts or nut-containing ingredients.
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Do you bake from scratch?Absolutely! At CrumbCrusher, we take pride in our commitment to quality. All our baked goods are crafted from scratch, ensuring freshness and the highest standard of taste.
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Can I place an order online for pickup or delivery?Yes, you can conveniently place your order online for pickup or delivery through our website. Enjoy our delicious treats from the comfort of your home.
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Do you provide a combination of gluten-free and vegan options?Yes, we understand the importance of catering to various dietary needs. Our menu includes delightful combinations of gluten-free and vegan options for those with specific preferences.
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Are your products suitable for individuals with sugar-free dietary preferences?Certainly! We offer a range of sugar-free options for those looking to indulge in sweet treats without added sugars.
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How often do you introduce new items to your menu?We love to keep things fresh and exciting! Our menu evolves regularly with seasonal and innovative items. Stay tuned for our latest creations.
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Is CrumbCrusher a Black Woman-Owned bakery?Yes, we are proud to be a Black Woman-Owned bakery. CrumbCrusher stands as a beacon of representation, diversity, and celebration of cultural influences.
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Do you cater to events and special occasions?Absolutely! CrumbCrusher offers catering services for events and special occasions. Contact us to discuss how we can sweeten your celebrations with our delicious treats.
Feel free to contact us if you have any more questions or if there's anything else we can assist you with!
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